Returns Procedure
1 - To return an item you must request a 'Return Authorisation' by logging in to your account at the Safety Media Resource Centre and click on the Returns section. Your account screen will list all the items you have ordered from Safety Media and show those eligible for return.
2 - Complete the Returns Form by providing full details why the item(s) is being returned to us. Please print the RMA number which has been generated once your return has been authorised.
3 - Package the item securely and include the printed RMA number (barcode).
4 - Obtain a proof of postage when you send the item. If a returned item is lost in the post you will need to claim for its loss from the Royal Mail who will require proof of postage. We recommend that you use Royal Mail Recorded Delivery to return your item(s).
5 - We reserve the right not to accept returns that do not have an RMA number.
Faulty Items
If you receive an item that is faulty or damaged then you may return it to us and we will replace it if stock is available or provide a refund. A replacement will be sent, or a refund will be made when we receive the returned item from you.
Please follow the Returns Procedure above to return faulty items to us, detailing the fault with the product on the Return form. We regret we cannot accept faulty item(s) returned to us without a completed Returns form.
Testing Returns
We test all returned items and reserve the right to return the product to you at your expense or charge a reasonable re-stocking fee if we cannot reproduce the fault on our equipment.
We advise that you test the item on alternative hardware prior to return to minimise the chances of any re-stocking costs
Duplicate or Incorrect Item
If you receive a duplicate item or an incorrect item sent to you as a result of our error, you may return it to us and we will provide a refund (if applicable), or replace the incorrect item with the correct one if stock is available. A replacement will be sent, or a refund will be made when we receive the returned item from you.
Please follow the online Returns Procedure above to return your duplicate or incorrect item to Safety Media. This is the only way we can deal with your request. We regret that we are unable to replace your item or accept your duplicate without a completed Returns Form.
Unwanted Items
Unwanted items can be returned to Safety Media up to 10 days after the date of delivery.
Please follow the Returns Procedure above to return any unwanted items.
Please note: items sent to you in a pack must be returned unopened and unused. We cannot refund or exchange or cancel an invoice for an opened or used item unless it is faulty.